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保安員是保安行業(yè)承擔(dān)社會(huì)責(zé)任的主體。保安行業(yè)提供的是安全服務(wù),因而要比其他行業(yè)承擔(dān)更多的社會(huì)責(zé)任,走以社會(huì)責(zé)任為先的道路。參與社會(huì)治安巡邏防范、政府機(jī)構(gòu)保衛(wèi)、社區(qū)保安服務(wù)、大型活動(dòng)安保、銀行、醫(yī)院的安全運(yùn)營(yíng)以及為公安機(jī)關(guān)提供輔助安保力量。在這些崗位上,廣大基層保安員承受著高風(fēng)險(xiǎn),經(jīng)受著風(fēng)吹雨打、日曬寒凍。倘若沒(méi)有他們,承擔(dān)社會(huì)責(zé)任無(wú)從談起,保安行業(yè)也就失去存在的意義。
保安員是保安服務(wù)質(zhì)量的決定者。隨著經(jīng)濟(jì)社會(huì)的發(fā)展,在人們對(duì)安全需求大量增加的同時(shí),對(duì)享受到的安全服務(wù)質(zhì)量也有著更高的要求。毫無(wú)疑問(wèn),保安服務(wù)質(zhì)量取決于它的執(zhí)行者——保安員。他們的綜合素質(zhì),包括身體條件,對(duì)服務(wù)對(duì)象和區(qū)域的熟悉程度,是否具備過(guò)硬的業(yè)務(wù)技能和較強(qiáng)的處置突發(fā)事件的能力等,都決定著其所提供的服務(wù)質(zhì)量的優(yōu)與劣。高素質(zhì)的保安員是優(yōu)質(zhì)保安服務(wù)的根本保障。
保安員是展示保安行業(yè)形象的窗口。人們?nèi)绾胃兄⒄J(rèn)識(shí)保安行業(yè),最直觀的方式是通過(guò)堅(jiān)守在一線的保安員的表現(xiàn)。他們的言談舉止、儀容儀表以及精神面貌等,無(wú)不向社會(huì)傳遞著相關(guān)的“信息”,成為展示保安行業(yè)形象的一扇窗口。樹(shù)立保安行業(yè)的正面形象,需要保安員從點(diǎn)滴做起,給社會(huì)和大眾留下良好的第一印象。同時(shí),保安員中涌現(xiàn)出的見(jiàn)義勇為、助人為樂(lè)等典型事跡,也是為行業(yè)贏得口碑的重要方面。
保安員是保安行業(yè)轉(zhuǎn)型升級(jí)的推動(dòng)力量。自誕生以來(lái),保安行業(yè)主要以人防為主,屬勞動(dòng)密集型產(chǎn)業(yè),人力資源對(duì)于行業(yè)的正常運(yùn)轉(zhuǎn)有著至關(guān)重要的作用。未來(lái),保安行業(yè)將進(jìn)一步增加科技含量,加快高端業(yè)務(wù)的拓展,從要素驅(qū)動(dòng)向創(chuàng)新驅(qū)動(dòng)轉(zhuǎn)變,完成轉(zhuǎn)型升級(jí)。在這一過(guò)程中,需要高素質(zhì)的保安人才做保障,無(wú)論是技防還是隨身護(hù)衛(wèi)、安全風(fēng)險(xiǎn)評(píng)估等高端業(yè)務(wù),都概莫能外。只有擁有豐厚的保安人才儲(chǔ)備,保安行業(yè)的轉(zhuǎn)型升級(jí)才能成為可能。
然而,現(xiàn)實(shí)卻是保安員的重要性與其應(yīng)受到的重視并不相稱(chēng),諸如保安員的社會(huì)地位、工資福利、培訓(xùn)教育、職業(yè)規(guī)劃等方面仍不盡如人意。這直接導(dǎo)致了保安員流失率高、隊(duì)伍不穩(wěn)定的后果。而流失過(guò)快、人難招又成為目前部分保安從業(yè)單位在招聘人員時(shí)“寧濫勿缺”的原因,他們一味降低保安員的入職標(biāo)準(zhǔn),甚至不培訓(xùn)即倉(cāng)促上崗,這樣的服務(wù)只能接受低服務(wù)費(fèi)的現(xiàn)實(shí),致使行業(yè)更難吸引人、留住人,進(jìn)入惡性循環(huán),埋下發(fā)展隱患。
一個(gè)成熟的行業(yè)是吸引從業(yè)者的行業(yè),是能夠留住從業(yè)者的行業(yè),唯此才能為其自身發(fā)展提供永續(xù)向前的動(dòng)力。人無(wú)遠(yuǎn)慮,必有近憂(yōu);深謀遠(yuǎn)慮,方能解憂(yōu)。當(dāng)前,我們要做的就是尊重和善待保安員,完善其工資和保險(xiǎn)等福利待遇,為其提供培訓(xùn)教育的機(jī)會(huì),搭建個(gè)人發(fā)展的平臺(tái),讓保安員能夠擁有一個(gè)美好的今天,進(jìn)而為保安行業(yè)鑄就一個(gè)輝煌的明天!
Security guard is the main body of social responsibility in security industry. The security industry provides security services, so it should take more social responsibility than other industries and take the road of social responsibility first. Participate in social security patrol and prevention, government organization security, community security service, large-scale activity security, bank and hospital security operation, and provide auxiliary security forces for public security organs. In these posts, the majority of grassroots security guards are suffering from high risks, wind and rain, sun and cold. Without them, it is impossible to assume social responsibility, and the security industry will lose its significance.
Security guard is the decision maker of security service quality. With the development of economy and society, while people's demand for safety is increasing, they also have higher requirements for the quality of safety services they enjoy. There is no doubt that the quality of security services depends on its executor, the security guard. Their comprehensive qualities, including physical conditions, familiarity with service objects and regions, excellent professional skills and strong ability to deal with emergencies, all determine the quality of service they provide. High quality security guard is the basic guarantee of high quality security service.
The security guard is a window to show the image of the security industry. The most intuitive way for people to perceive and understand the security industry is through the performance of security guards who stick to the front line. Their speech and behavior, appearance and mental outlook all convey relevant "information" to the society and become a window to display the image of the security industry. To set up a positive image of the security industry, it is necessary for security guards to start from a little bit and leave a good first impression on the society and the public. At the same time, the typical deeds emerging from the security guards, such as bravery and helping others, are also important aspects to win public praise for the industry.
Security guards are the driving force for the transformation and upgrading of the security industry. Since its birth, the security industry mainly focuses on civil air defense, which is a labor-intensive industry. Human resources play an important role in the normal operation of the industry. In the future, the security industry will further increase the content of science and technology, accelerate the development of high-end business, transform from factor driven to innovation driven, and complete the transformation and upgrading. In this process, high-quality security personnel are needed to guarantee, no matter in technical defense, bodyguard, safety risk assessment and other high-end businesses, there is no exception. Only with a large reserve of security talents can the transformation and upgrading of security industry become possible.
However, the reality is that the importance of security guards is not commensurate with the attention they should receive, such as the social status of security guards, wages and benefits, training and education, career planning and other aspects are still unsatisfactory. This directly leads to the high loss rate of security personnel and the instability of the team. However, the loss is too fast and it is difficult to recruit people, which is the reason why some security practitioners "prefer to abuse and not lack" when recruiting personnel. They always reduce the entry standard of security guards, or even rush to work without training. Such services can only accept the reality of low service fee, which makes it more difficult for the industry to attract people, retain people, enter a vicious circle, and bury development hidden dangers.
A mature industry is an industry that attracts practitioners, an industry that can retain practitioners, only in this way can it provide a sustainable driving force for its own development. If a man has no foresight, he must have immediate worries; if he has foresight, he can solve his worries. At present, what we have to do is to respect and treat security guards well, improve their wages, insurance and other welfare benefits, provide them with training and education opportunities, build a platform for personal development, so that security guards can have a better today, and then create a brilliant tomorrow for the security industry!