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現(xiàn)今保安一直被外人認(rèn)為是簡單輕松的職業(yè)，俗話說“隔行如隔山”，尤其是在一線工作的隊(duì)長，隊(duì)長的工作看似簡單，實(shí)則不然，隊(duì)長除了要維護(hù)公司利益、和甲方業(yè)主保持良好關(guān)系外，還要直接與各種行行色色的人打交道，處理不同場合發(fā)生的不同事務(wù)，執(zhí)勤中不僅要對隊(duì)員做具體的工作布置、檢查和改進(jìn)，還要維護(hù)自己隊(duì)伍的尊嚴(yán)。諸多的事宜決定了隊(duì)長要具備一定的職業(yè)道德外，還要具備良好的心里素質(zhì)、交際能力、管理能力和應(yīng)變能力。那如何當(dāng)好一名合格的保安隊(duì)長呢，我認(rèn)為應(yīng)做到以下幾點(diǎn)：
Nowadays, security has always been regarded as a simple and relaxed profession by outsiders. As the saying goes, "Separation is like a mountain". Especially for the captain of the front-line work, the work of the captain seems simple, but it is not. In addition to safeguarding the interests of the company and maintaining good relations with the owner of Party A, the captain has to deal directly with people of all walks of life. In dealing with different affairs happening on different occasions, we should not only make specific arrangements, inspections and improvements to the team members, but also maintain the dignity of our team. A lot of things determine that the captain should possess not only certain professional ethics, but also good psychological quality, communicative ability, management ability and adaptability. Then how to be a qualified security captain? I think we should do the following:
一、服從現(xiàn)場管理團(tuán)隊(duì)、堅(jiān)決執(zhí)行管理方針
1. Subordinate to the on-site management team and resolutely implement the management policy
隊(duì)長作為項(xiàng)目點(diǎn)上一線的管理者，首先應(yīng)嚴(yán)格執(zhí)行現(xiàn)場管理團(tuán)隊(duì)的工作指令，在實(shí)際工作中，隊(duì)長的指令就代表了現(xiàn)場管理的指令，如在執(zhí)行過程中大打折扣或變更指令，其后果就是管理團(tuán)隊(duì)的思路和執(zhí)行團(tuán)隊(duì)的思路發(fā)生偏差，給現(xiàn)場的統(tǒng)一管理帶來麻煩。再者，如隊(duì)長本身都無法正確執(zhí)行管理方針，那么就更無法要求下面的隊(duì)員按規(guī)定執(zhí)行，久而久之整個(gè)隊(duì)伍的執(zhí)行力就會下降，也就無法給客戶方提供優(yōu)質(zhì)的服務(wù)。我項(xiàng)目點(diǎn)在重大指令傳達(dá)時(shí)就統(tǒng)一由一名保安隊(duì)長班會傳達(dá)，就是期望能夠達(dá)到統(tǒng)一管理的效果。
As the front-line manager of the project, the team leader should first strictly implement the work instructions of the field management team. In practical work, the team leader's instructions represent the instructions of the field management, such as discounting or changing the instructions in the process of execution. The consequence is that the management team's thinking and the execution team's thinking deviate. It brings trouble to the unified management of the site. Moreover, if the team leader himself can not correctly implement the management policy, then it is even more impossible to require the following team members to implement the rules. Over time, the execution of the entire team will decline, and it will not be able to provide customers with quality services. The key point of my project is to be conveyed by a security team leader when the important instructions are conveyed, which is to achieve the effect of unified management.
二、嚴(yán)格要求自我、以身作則起表率
2. Be strict with yourself and set an example by example
隊(duì)長是隊(duì)伍的一面旗幟，一面鏡子。隊(duì)長要想搞好隊(duì)伍管理工作，真正使隊(duì)員達(dá)到“心往一處想，勁往一處使”的效果，隊(duì)長必須具備堅(jiān)定、正確的管理理念、管理立場和鮮明的管理觀點(diǎn)，不斷增強(qiáng)自身的政治修養(yǎng)、理論和管理能力，始終以“思想覺悟高、業(yè)務(wù)精、作風(fēng)正”的標(biāo)準(zhǔn)來嚴(yán)格要求自己。只有這樣才能起表率作用。我項(xiàng)目點(diǎn)就將保安隊(duì)長的自身考核列為重點(diǎn)考核，以此來嚴(yán)格要求保安隊(duì)長的言行。事實(shí)證明只有在保安隊(duì)長自身做好的情況下，隊(duì)伍才能管理好，項(xiàng)目才能做得好。
The captain is a banner and a mirror of the team. If a captain wants to do a good job in team management and really make his team members achieve the effect of "thinking from one place to another and striving for one place", he must have firm and correct management concept, management position and distinct management viewpoint, constantly strengthen his own political accomplishment, theory and management ability, and always have "high ideological awareness, business". The standard of "refinement and uprightness" should be strict with oneself. Only in this way can we set an example. My project point will be the security team leader's own assessment as a key assessment, in order to strictly require the security team leader's words and deeds. Facts have proved that only when the security captain himself does a good job, the team can be well managed and the project can be well done.
三、敢想敢做、“四心”帶隊(duì)伍
Third, dare to think and dare to do, and lead the team with "four hearts"
1、要有信心。隊(duì)長要熟悉現(xiàn)場軟硬件的配備，結(jié)合現(xiàn)場管理要求，重視針對隊(duì)員的特點(diǎn)，探索新的帶兵思路，制定新的管理方案，力爭做到心中有數(shù)，充分利用人防和技防的優(yōu)勢，鼓足勇氣，增強(qiáng)信心，把本隊(duì)伍的工作做好。
1. Be confident. The captain should be familiar with the field hardware and software, combine with the requirements of the field management, pay attention to the characteristics of the team members, explore new ideas of leading troops, formulate new management plans, strive to be knowledgeable, make full use of the advantages of civil air defense and technical defense, muster courage, enhance confidence, and do a good job of the team.
2、要有愛心。隊(duì)長在日常管理工作中，要充分體現(xiàn)“以人為本，以情帶兵”的親情化管理方針，確實(shí)把自己的隊(duì)員看作自己的親兄弟，不打罵體罰，不諷刺打擊。遇事要發(fā)揚(yáng)民主，尊重大家意見，多關(guān)心工傷隊(duì)員及生病隊(duì)員的工作和生活，只有真心實(shí)意地付出自己的愛，才能贏得隊(duì)員的信賴。
2. Be loving. In his daily management work, the captain should fully embody the principle of "people-oriented, emotional soldier-led" kinship management. He really regards his team members as his brothers and relatives, and does not scold or punish them with corporal punishment or irony. We should carry forward democracy, respect everyone's opinions and care more about the work and life of the injured and sick team members. Only by sincerely giving our love, can we win the trust of the team members.
3、要有熱心。隊(duì)長在開展隊(duì)伍管理工作中，對隊(duì)員要奉獻(xiàn)自己一顆溫暖的心。對隊(duì)員要掏真心，把隊(duì)員當(dāng)作摯友，要以一顆火熱的心去感化隊(duì)員。從思想上愛護(hù)隊(duì)員，從工作上引導(dǎo)隊(duì)員，從生活上關(guān)心隊(duì)員。讓他們從真愛中得到感悟，從而激發(fā)強(qiáng)大的工作熱情，使整個(gè)隊(duì)伍產(chǎn)生強(qiáng)大的凝聚力。
3. Be enthusiastic. In the process of team management, the captain should devote himself to the team members with a warm heart. Team members should be sincere, team members as close friends, with a warm heart to influence the team members. Take care of team members ideologically, guide them in their work and care for them in their life. Let them get inspiration from true love, so as to stimulate a strong enthusiasm for work, so that the whole team has a strong cohesion.
4、要有耐心。隊(duì)長作為隊(duì)伍的“兵頭將尾”，隊(duì)長在開展隊(duì)伍管理工作中必須要有耐心，要有契而不舍、百折不饒的毅力。隊(duì)員的思想工作要反復(fù)做，經(jīng)常做，要時(shí)時(shí)刻刻注意觀察隊(duì)員的言行舉止，掌握其思想變化，從多方面去引導(dǎo)他，感化他，使他能真正感受到隊(duì)伍大家庭的溫暖。
4. Be patient. As the leader of the team, the leader must have patience, perseverance and perseverance in carrying out the management of the team. Team members'ideological work should be repeated, often done, always pay attention to observe their words and deeds, grasp their ideological changes, guide him from many aspects, inspire him, so that he can truly feel the warmth of the team family.
四、勤作匯報(bào)，注重公司大局觀
4. Reporting diligently and paying attention to the overall situation of the company
很多情況下，隊(duì)長需獨(dú)立去處理一些問題和事務(wù)，尤其當(dāng)公司的利益與客戶的利益發(fā)生沖突時(shí)，這種情況下隊(duì)長應(yīng)及時(shí)向管理團(tuán)隊(duì)匯報(bào)，切忌麻目做主，極有可能某些欠考慮的做法給公司帶來不可估量的損失。我項(xiàng)目點(diǎn)上針對此類事件特定給保安隊(duì)長制定了相關(guān)的重大事件匯報(bào)制度，來幫助保安隊(duì)長如何界定事件的性質(zhì)，也讓保安隊(duì)長做到心中有數(shù)。
In many cases, the captain needs to deal with some problems and affairs independently, especially when the interests of the company conflict with the interests of customers. In this case, the captain should report to the management team in time, and avoid making decisions. It is very likely that some improper practices will bring immeasurable losses to the company. At the project point, I have formulated a report system for major events to the security captain specifically for such incidents, to help the security captain define the nature of the incidents, and also to let the security captain have a clear idea.
綜上，我認(rèn)為作為一名合格的保安隊(duì)長應(yīng)時(shí)刻以公司利益為重，真正做到以身作則，上通下達(dá)，起好帶頭作用，為客戶提供好優(yōu)質(zhì)的服務(wù)，也為公司樹立起良好的品牌。
To sum up, I think that as a qualified security captain, we should always focus on the interests of the company, truly set an example, communicate, play a leading role, provide good quality service for customers, and establish a good brand for the company.